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Frequently Asked Questions

General Information

  • We design and produce a complete range of packaging solutions including corrugated color boxes, rigid boxes, cardboard boxes, and other paper-based packaging, along with various supporting inner trays. Our approach ensures a feasible and integrated packaging solution from the inside out, tailored to meet all your needs.
  • Yes, our advanced production facilities and comprehensive supply chain are fully equipped to manage orders of any size, ensuring flexibility and efficiency.
  • After the sample is sent, we will provide you with photos of the sample being sent, as well as the tracking number for you to track. We also have dedicated personnel to track the progress of the courier and remind you to confirm receipt. After the goods are sent, we will provide the bill of lading immediately and continue to follow up until the goods are delivered to the designated location.

For an accurate quotation, please provide:

  • Clear photos or document files of the specific box shape.
  • Detailed material specifications.
  • Varnishing method.
  • Trading terms and any special needs (e.g., additional pallet packaging).
  • Exact delivery address, if door-to-door delivery is required.

Thank you.

Frequently Asked Questions.

Product and Services

  • Yes, we provide free digital samples for your review. For formal samples, there is a cost involved, which may be refunded based on the initial order size. Contact our team to discuss your specific requirements.
  • We use sustainable materials like recycled paper and natural pulps, and apply waste reduction techniques to minimize environmental impact.
  • We utilize various printing techniques including offset, digital, flexo, and silkscreen printing to cater to different packaging needs.
  • The usual delivery time for most products is 7-15 days, depending on the complexity and quantity of the order.

Frequently Asked Questions.

Quality and Production

  • Our quality assurance includes automated production processes, strict quality control and regular audits to maintain high standards. In fact, we inspect each product one by one before shipment.
  • Yes, we are equipped to manage rush orders efficiently, thanks to our flexible production capabilities and quick response.
  • To ensure color consistency, we keep an unvarnished paper sample from the first approved printing as the standard. This sample is used for mass production confirmation.
  • For material consistency, we maintain detailed production records and raw material specifications in our system, allowing easy reordering.
  • For structural consistency, we retain a sample of the finished product from signed samples for comparison during production.
  • Before shipment, we inspect the goods individually. Our QC staff also verifies random samples from the mass production against size, color, and content standards to ensure quality.

Frequently Asked Questions.

Ordering and Customer Service

  • For new customers, we only accept 30% of the TT payment upfront, and the balance payment is to be arranged after seeing the copy of the bill of lading.

  • Beyond One-Time Deals: Cultivating Enduring Partnerships.
    At Klong Packaging, your satisfaction drives our commitment. We proactively address every concern, ensuring that any need for returns or exchanges is met with swift and understanding service. Our focus is on building enduring relationships that extend far beyond a single transaction.
  • We maintain open lines of communication through all stages, allowing clients to provide feedback and request changes to ensure satisfaction. We understand that our success is tied to yours; therefore, we actively listen and respond to your needs to align our packaging solutions with market demands and consumer preferences. Our ultimate goal is to help you achieve strong sales outcomes.

Frequently Asked Questions.

Technical and Support

  • Yes, our in-house design team helps clients from concept development to final design, ensuring that the packaging meets both aesthetic and practical needs.
  • Absolutely, we have a comprehensive logistics network and stable long-term partnerships that ensure your products are delivered safely and on time, anywhere in the world.
  • Of course, yes. Usually, you just need to provide the product and related accessories, and we will provide blank or digital structural samples for your initial confirmation free of charge according to your requirements.

Frequently Asked Questions.

Special Services

  • Upon receiving your requirements, Klong Packaging offers a standard expedited process, detailing the necessary timelines and plans promptly, ensuring a swift market entry for your product.
  • Yes, Klong Packaging ensures high security standards from design to delivery. We conduct rigorous testing on single package, including drop tests and high-low temperature assessments, to guarantee product safety and reliability in compliance with international standards. This thorough testing of each package ensures overall security for the entire shipment.

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If your question isn’t answered in our FAQ, please don’t hesitate to reach out. We’re here to help with any inquiries you may have.

Delivering eco-friendly paper packaging solutions since 1993. From boxes to stickers, manuals, and more, we offer comprehensive services to meet all your packaging needs.

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Enter your customization details below for a fast response. For extensive inquiries or large files, please email info@klongpackaging.com. We’ll respond within 24 hours (excluding holidays) from an ‘@klongpackaging.com‘ address.