Privacy Policy & Terms of Service
Comprehensive legal terms, privacy protection, and service conditions for Klong Packaging
Table of Contents
1. Company Information
Legal entities operating under Klong Packaging brand
Klong Packaging is the brand name operated by:
Dongguan Guang Long Paper Products Co., Ltd.
Mainland China • Founded 1993
Our primary manufacturing facility, specializing in high-quality paper packaging for various industries including electronics, consumer goods, and luxury products.
Gao-Yi Printing Co., Ltd.
China Taiwan · Established 1997
Provides local customer support, face-to-face technical consultations, and urgent structural sampling for projects requiring delivery in China Taiwan. Selected packaging production is coordinated through specialized local printing and converting partners.
Shing Sheng Color Printing Co., Ltd.
Hong Kong, China • International Operations
Established to facilitate international transactions, providing color printing and packaging services, supporting global business operations.
These companies work together to ensure that clients are partnering with a well-established, experienced enterprise in the packaging industry.
2. Privacy Policy
How we collect, use, share, and protect your personal information
We respect your privacy and are committed to protecting the personal information you provide when contacting Klong Packaging or using our website.
Information We Collect
We may collect your name, company name, email address, phone number, country or region, project requirements, and other information you voluntarily submit through our contact forms, quotation requests, or email communications.
Our website may also collect technical information such as IP addresses, browser details, and website usage data through cookies and similar technologies.
How We Use Your Information
We use the information collected to:
- Respond to inquiries and quotation requests.
- Evaluate packaging projects and coordinate sampling or production.
- Communicate regarding orders, technical requirements, and customer support.
- Maintain website security and improve website performance.
- Send marketing updates where permitted by applicable law and your communication preferences.
Information Sharing
We do not sell personal information.
We may share necessary information with authorized service providers, logistics partners, technical or manufacturing partners, and relevant Klong Packaging business entities when required to handle your inquiry, fulfill your order, or operate our website.
We require appropriate confidentiality and data protection arrangements where applicable. We may also disclose information when required by law.
Data Protection and Retention
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or disclosure.
We retain personal information only for as long as reasonably necessary for legitimate business purposes, contractual obligations, or applicable legal requirements.
Cookies and Analytics
Our website may use cookies and similar technologies for essential website functions, performance monitoring, and analytics. Where required by applicable law, non-essential cookies will be used only after obtaining the necessary consent.
International Data Transfers
As Klong Packaging operates across multiple regions, information may be processed by authorized business entities and service providers in different jurisdictions, subject to applicable data protection requirements.
Your Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and exceptions.
For privacy-related inquiries, please contact:
3. Terms of Service
Comprehensive service conditions and business terms
I Quotations & Orders
Quotations are based on client-provided specifications, quantities, materials, and project requirements. Orders are confirmed according to the applicable quotation, proforma invoice, purchase order acceptance, or other written agreement between the parties. Payment and production arrangements follow the agreed terms for each order.
Payment Terms
Standard payment terms are generally 30% deposit and 70% balance against the Bill of Lading (B/L), unless otherwise agreed in writing. Alternative payment arrangements, including Letter of Credit (L/C), may be considered subject to approval and the agreed contract terms.
Payment Methods
Payment by bank transfer is supported. Letter of Credit (L/C) arrangements are subject to prior approval and agreed contract terms.
II Samples
Free Samples
Standard-material structural samples and digital proofs are generally available without tooling charges, with typical preparation times of 5-7 days after specifications are confirmed. Shipping costs, special materials, and additional requirements will be confirmed separately.
Production Samples
Production-representative samples typically require 7–10 days, subject to material availability, tooling requirements, and project complexity. Applicable tooling and sampling charges will be quoted in advance. Any refund or credit against a subsequent production order will be agreed in writing based on the order volume and project requirements.
III Lead Time
Standard Production
10–30 Days
Depending on order size and complexity
Expedited Service
Available on Request
For urgent market demands
IV Shipping Terms
Shipping terms, including FOB, CIF, DAP, and DDP, are available subject to the agreed quotation and destination requirements. Production and shipping arrangements may involve our Mainland China manufacturing operations, specialized partners in China Taiwan, or qualified manufacturing partners in Vietnam, depending on project feasibility, verified origin, applicable tariffs, and logistics conditions. Freight charges, insurance, duties, and import responsibilities will be specified in the agreed shipping terms.
V Liability
Quality Assurance
We maintain quality control procedures supported by applicable quality management systems, certifications, and project-specific inspection requirements.
If a confirmed manufacturing defect or delay is attributable to Klong Packaging, we will investigate the issue and work with the customer to determine an appropriate remedy, which may include replacement, re-manufacturing, or other remedies agreed in writing.
Any limitation of liability, exclusion of consequential losses, or allocation of responsibility is subject to the applicable contract terms and governing law.
Limitation: Liability for indirect or consequential losses, including business interruption and lost profits, will be determined by the applicable contract terms and governing law.
VI Intellectual Property
Client Ownership: Client-provided designs, artwork, trademarks, and proprietary information will be used only for authorized project-related purposes, including engineering review, sampling, manufacturing, and quality control. Such information may be shared with authorized production or technical partners only to the extent necessary for project execution and subject to appropriate confidentiality obligations.
Non-Disclosure: Public product availability does not automatically authorize Klong Packaging to disclose confidential files or use client trademarks, artwork, or project information for promotional purposes.
NDA: Where a separate Non-Disclosure Agreement (NDA) applies, its relevant terms will govern the handling of confidential information.
Governing Law & Dispute Resolution
The governing law and dispute resolution arrangements for each transaction shall be determined by the legal entity entering into the contract with the customer and the terms agreed in the applicable quotation, proforma invoice, purchase order acceptance, or other written contract.
Unless otherwise agreed in writing, the laws of the jurisdiction in which the contracting Klong Packaging legal entity is established shall apply, subject to applicable mandatory laws and conflict-of-law rules.
Any dispute shall first be addressed through good-faith negotiations. If no resolution is reached, the dispute shall be referred to the competent court or dispute resolution forum specified in the applicable agreement, or otherwise determined under the applicable law.
End of Terms
We may update this Privacy Policy and Terms of Service from time to time to reflect changes in our operations, legal requirements, or business practices.
Updates will be published on this page with the relevant revision date. Changes affecting existing confirmed orders or signed agreements will be handled according to the applicable contractual terms and legal requirements.