Privacy Policy & Terms of Service
Comprehensive legal terms, privacy protection, and service conditions for Klong Packaging
Table of Contents
1. Company Information
Legal entities operating under Klong Packaging brand
Klong Packaging is the brand name operated by:
Dongguan Guang Long Paper Products Co., Ltd.
Mainland China • Founded 1993
Our primary manufacturing facility, specializing in high-quality paper packaging for various industries including electronics, consumer goods, and luxury products.
Gao-Yi Printing Co., Ltd.
Taiwan, China • Established 1997
Offers expertise in printing and packaging, serving regional clients across Taiwan with specialized printing capabilities.
Shing Sheng Color Printing Co., Ltd.
Hong Kong, China • International Operations
Established to facilitate international transactions, providing color printing and packaging services, supporting global business operations.
These companies work together to ensure that clients are partnering with a well-established, experienced enterprise in the packaging industry.
2. Privacy Policy
How we collect, use, and protect your personal information
We respect your privacy. Personal information (such as name, email, and contact details) submitted through our website forms will only be used for communication regarding our products and services. We will not share, sell, or disclose your data to third parties without consent.
Information Collected
Name, email address, phone number, company information, and additional details submitted via website forms.
Data Protection
Industry-standard security protocols protect your data against unauthorized access, alteration, and disclosure.
Cookies Usage
Our website may use cookies to enhance user experience, track preferences, and analyze traffic.
3. Terms of Service
Comprehensive service conditions and business terms
I Quotations & Orders
All quotations are based on client-provided specifications. Orders are confirmed upon receipt of deposit.
Payment Terms
Standard: 30% deposit, 70% balance against Bill of Lading (B/L), unless otherwise agreed in writing.
Payment Methods
Bank transfer and Letter of Credit (L/C) supported for flexible transactions.
II Samples
Free Samples
White structural samples and digital proof samples: Free of charge (5–7 days)
Production Samples
Printed or production samples may incur reasonable costs with refund policy based on complexity and order quantity.
Sample fee refund policy will be communicated to ensure fairness and transparency.
III Lead Time
Standard Production
10–30 Days
Depending on order size and complexity
Expedited Service
Available on Request
For urgent market demands
IV Shipping Terms
Shipping options from Mainland China, Taiwan, and Vietnam available to optimize tariffs and logistics. Shipping insurance available for high-value items at minimal cost.
V Liability
Quality Assurance
We ensure quality control with internationally recognized certifications: ISO9001, ISO14001, FSC, and GMI.
In the unlikely event of defects or delays due to our fault, we are committed to immediately addressing and resolving issues, including replacing or re-manufacturing affected goods.
Limitation: We are not responsible for indirect or consequential losses such as business interruptions, lost profits, or opportunity costs arising from such issues.
VI Intellectual Property
Client Ownership: All designs, trademarks, and brand assets provided by clients remain the property of the client.
Non-Disclosure: Klong Packaging will not reproduce, share, or disclose client assets without written consent, except where the product is publicly available after launch.
For products under NDA, we will adhere strictly to specified agreement terms.
End of Terms
These Terms and Privacy Policy may be updated or modified at any time. Any updates will take effect immediately upon posting on our website.
We recommend that you periodically review this page to stay informed about the latest updates to our privacy policy and terms of service.